Testimonials

WE LOVE OUR ASPEN SPA

After extensively shopping around and much careful deliberation we decided to purchase an Aspen Illusion spa from Elite Spas and Leisure based on the overall look and quality of the product and the warranty.

During the whole process of trying to decide on the hot tub model best suited to us, we found Ian at Elite Spas and Leisure to be extremely helpful and knowledgeable in helping us to reach our final decision. There was no pressure at any point and the friendly and relaxed atmosphere quickly helped to put us at ease, unlike our previous experiences elsewhere with other hot tub companies.

When we placed our order, we were informed of the electrical supply and delivery and requirements and the estimated lead time for our new hot tub. During the delivery, the guys from Elite Spas were friendly and very helpful in suggesting the best position for the hot tub to be sited, in order to maximise on the view from our garden. They went through all the chemicals and how to look after the tub with us and assured us that they were only a phone call away if we should have any questions.

We love our Aspen Spa, and we are very happy with our purchase. We would happily recommend Elite Spas and Leisure to any other prospective customers!!!

DELIGHTED WITH PRODUCT AND CUSTOMER CARE

From our first call about viewing hot tubs Elite were friendly and helpful.  We dealt with Ian who was approachable, but we didn’t feel pressured to make a decision. He was knowledgeable and selling a high quality product.

We came away having purchased feeling reassured by Elite’s customer care compared to online companies. Our hot tub was delivered and installed in 5 days to our delight. Nothing was too much trouble for Elite. The two people who delivered the hot tub were very nice and found a way around some issues getting the hot tub into our property without a fuss. Elites’ representative stayed beyond normal working hours to make sure everything was well with our new hot tub and that we understood the water treatment system we had selected, and we were happy.

We couldn’t be more delighted with the product and customer care we received from Elite we certainly didn’t feel like just a number and would highly recommend them.

FANTASTIC COMPANY

When I was looking for my Hot Tub, I visited lots of showrooms & talked to many sales advisors who seem to be very scripted & act like a rabbit in the head lights when asked a question, they were very uncomfortable as if they didn’t know.

Ian @ Elite Spas was my 3rd showroom to visit & it was clear from the first few minutes he knew what he was talking about & was happy, confident & genuine he knew the products.

I did visit 2 more after him but by far he was the best & certainly stood out for all the right reasons.

I went back weeks later & he knew me instantly & even remembered my specific requirements.

Deposit paid without hesitation…..sight visit at my home was professional & I was kept informed on the progress of my delivery date along the way.

Installation was just the same, polite, courteous & professional.

I have never has an issue with my tub & Ian is always on the end of the phone happy to answer any questions I have.

If you want a Hot Tub that’s quality with the after care to matcg look no further….5 Yr warranty speaks volumes too.

Elite Spas are a fantastic company & I can’t praise & recommend them enough.

GREAT COMMUNICATION

From the outset, having a sauna installed by Elite Spas and Leisure was an excellent experience. Chris made an appointment and arrived punctually to carry out a site inspection. He was very positive about the project; he has a real “can do” attitude. Chris arranged for all the site preparation and the electrical work. This was carried out promptly and to a very high standard.

Once the sauna was in place Chris dealt with the couple of finishing touches quickly and with his characteristic good humour. From start to finish the whole operation took only a few weeks.

Communication with Chris was always good – he replied to emails immediately and took care of every concern. Having our own sauna is a wonderful experience and worth every penny. Thank you very much, Chris, we recommend you unconditionally.

AMAZING SERVICE

Amazing service, knowledge and products from Julie and Martyn. We visited 2 other local companies and it was so refreshing to be greeted by a smile from nice people going the extra mile to help at Elite Spas. Thankyou.

PROMPT RESPONSE

Purchased a hot tub from Elite Spas in Ipplepen. Ian is absolutely fantastic and has great knowledge on all products and services available. We had a really quick delivery, and we were up and running in no time. After install we had a few teething problems (user error not product). Elite Spas were so helpful, always responded to calls and emails promptly with great help and advice. Great customer service. Cannot recommend Elite enough.

AMAZING AFTERCARE

I went to the Axminster Show in 2018, having decided to replace my hot tub, as I bought the old one from there in 2002 (I think). I was pleased to find the same company was there and had a stand/display of hot tubs. I chose a lovely Aspen Illusion spa. I was kept updated on progress, and in November the old tub had been removed, the site made ready, and the new hot tub was installed. Everything went like clockwork. Ian explained, very patiently, all I needed to know about caring for the tub and was always at the end of the phone to answer my questions.

The aftercare service too, is second to none. Martyn comes to change the water regularly, checks all is well and delivers my chemicals that I have ordered. We make use of our tub most evenings, rain or shine.

I highly recommend Elite Spas & Leisure, not only for the joy of having a lovely hot tub in the garden, but the excellent service I’ve received.

BEAUTIFULLY MAINTAINED POOL

I cannot recommend Elite Spas and Leisure enough – Ian and his team look after, service and maintain on a twice weekly basis both the indoor swimming pools at 6 bedroom holiday lodges – the pool is always sparkling clean, and I never have to worry about the condition or clarity of the water – I have happy customers, enjoying their holidays safe in the knowledge that the pools have been beautifully maintained and sanitised between each changeover of guests.

Ian and his team go the extra mile to ensure that they are always available to help either in person, or to give guidance and advice over the phone if any issues arise between their visits.

KNOWLEDGEABLE STAFF

We went looking for a hot tub and we came across Elite Spas at Fermoys. I spoke with a gentleman called Ian and he was very knowledgeable and helpful with no pressure added with sales, nothing was too much trouble. We bought a lovely hot tub and Martyn the fitter was very helpful and reliable in setting up our new hot tub, he made instructions very clear on how to keep clean and use. They were very friendly, and I would highly recommend them to anyone. A big thank you from Nick.

WOULD RECOMMEND

We are extremely pleased with our hot tub and it has exceeded our expectations.  Ian’s knowledge of the products has been outstanding.  Since installation last week any queries we have had the response has been answered promptly.  We wouldn’t hesitate in recommending them.

NO PUSHY SALES

Before purchasing a Spa, we looked at most of the suppliers within a 50 mile radius of Newton Abbot and Elite Spas came out on top, no pushy sales, no bull, very knowledgeable about the product they are selling. Never having had a Spa before, we had teething problems with maintaining water, but these guys sorted it every time.

EXCELLENT!!

Great products, fantastic customer service. I would totally recommend the company. they went above and beyond what I would expect, and nothing was too much trouble. I have no doubt that if we ever need support int he future we will be able to get all of the help we need. Excellent!!